Full-Time Senior Customer Reliability Engineer

This is not a traditional operations role. You will inherit operational responsibilities essential to our customers' success. We need you to help lead the effort to systematically dismantle this operational burden through automation, tooling, and systems. You will have a collaborative team of excellent engineers. The short-term needs are: manual deployments, reactive troubleshooting, and on-call escalations. But we need you to help us build a system where programmatic solutions have replaced human intervention.You must have a strong background in Site Reliability Engineering or a closely related DevOps function. You also have a strong command of Linux systems administration and possess an understanding of networking fundamentals (TCP/IP, DNS, routing).You must have experience working directly with external customers to solve difficult technical problems. Your communication must be clear, empathetic, and precise.You need production experience with a major cloud provider, preferably AWS. You should be proficient in its core concepts and services (VPC, EC2, IAM, S3) and have experience building and managing infrastructure as code with tools like Terraform.You will be responsible for both building and using our observability stack. This requires hands-on experience instrumenting applications and managing the telemetry pipelines for metrics, logs, and traces. A core part of the role is then applying this data to debug complex production incidents, understand system behavior, and define SLOs.You must be proficient in writing code to automate operational tasks. Expertise in a high-level language like Python or Go is required, as are strong shell scripting skills (e.g., Bash). We have a diverse tech stack including Python, Scala, C++, Haskell, Rust, PureScript, etc which requires experience with monitoring and debugging a complex system using system tools, command line utilities, networking debug tools, and filtering complex logs.

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