Full-Time Senior Data Scientist

We are looking for a Senior Data Scientist to join the Customer Experience team. Reporting to the Director of Data Science and partnering with Product, Customer Success, and Data Products, you will be responsible for building data products that enable our customers to understand the impact Spring Health is creating for their organization. In this role you will work closely with our customers and our internal teams to discover and scale the data narratives that highlight how we are eliminating barriers to mental health.

This full-time role is remote with quarterly travel expected for team collaboration and company events. If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we want to hear from you!

What you’ll be doing: 

• Inform how we refine the Customer Experience Product Roadmap to pursue innovative AI/ML capabilities that give our customers their “WOW” moment
• Be part of a team of innovative Data Scientists building the analytics story that demonstrates Spring Health's value to customers
• Analyze data across all aspects of the member mental health journey to show our customers the value of their investment and provide them with actionable insights on how to further improve member wellbeing
• Provide thought leadership in how we evolve our customer data story

What success looks like in this role:

• Customers and internal stakeholders are highly satisfied with the quality of work produced
• Customers and internal stakeholders trust the data provided to them; reports and data sets are reviewed for data consistency and data quality
• Requests are completed in a timely manner while still prioritizing a high standard of quality
• You have worked with a partnering Product Manager to implement additional AI/ML capabilities into our products
• You demonstrate ownership and expertise of measurement domains for specific products
• Bring ideas forward that help us innovate our customer experience products and deepen our customer data story 

What we expect from you: 

• You have a degree in a STEM-related field and 5+ years working experience as a Data Scientist
• You are an expert in advanced SQL and are proficient in Python
• You have developed predictive models to solve business problems and deployed them in production
• You have hands-on experience building pipelines in dbt and developing end-to-end in Looker (or other data visualization platform)
• You are humble, highly motivated, and thrive in fast-paced environments
• You have exceptional communication skills, and have operated in a role that required frequent interaction with customers 
• Proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact 
• Passion for successfully navigating ambiguous problem areas and learning new approaches 
• You are energized by mentoring others and enjoy defining processes that help to scale your team 
• You have exceptional analytical creativity and are an expert at designing analyses that tell a compelling story
• You are energized by impact; you are obsessed with outcomes irrespective of whether they are achieved by ML models or spreadsheets
• You are passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you