Full-Time Senior Digital Adoption Specialist

• Develop and implement comprehensive digital adoption strategies for multiple SaaS applications
• Analyze user behavior and engagement metrics to identify areas for improvement and optimize digital adoption initiatives
• Design and create interactive walkthroughs, tooltips, and other in-app guidance using digital adoption platforms
• Collaborate with cross-functional teams to understand user needs and tailor adoption solutions accordingly
• Monitor and report on key performance indicators (KPIs) related to digital adoption and user engagement
• Stay up-to-date with the latest trends and innovations in digital adoption and change management
• Continuously optimize and refine digital adoption strategies based on user feedback and data insights
• Install and use the assigned insightsoftware products and develop an in-depth understanding of them

• Bachelor's degree in computer science, Information Technology, or a related field
• 5+ years of experience in digital adoption, software implementation, or a similar role
• Proficiency in digital adoption platforms such as WalkMe, Pendo, or Whatfix
• Strong data analysis and reporting skills
• Proven track record of successful digital adoption initiatives
• Experience with enterprise software and SaaS applications
• Advanced communication skills
• Strong problem-solving abilities and attention to detail
• In-depth understanding of user experience (UX) principles
• Knowledge of adult learning theories and instructional design concepts
• Certifications in digital adoption platforms are preferred
• Ability to work independently and collaboratively
• Project management and/or Jira experience

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