Full-Time Senior Director, Project Delivery

The Senior Director, Project Delivery is a proven leader capable of direct client counsel and orchestrating the agency’s resources to deliver outstanding work that surpasses customer expectations. The Senior Director will have responsibility across one or more agency books of business and is expected to work closely with their agency counterparts (Account, Creative, Strategy, Technology, and Finance) to create space for great ideas, work, and results.  The position has formal personnel management responsibilities within the Project Delivery team. This includes setting goals, monitoring performance, coaching in real-time and developing talent. 

• Works closely with clients to understand their business and objectives
• Oversees the organization and prioritization of work across client workstreams
• Oversees work that has been kicked off and is in motion at the agency for one or more books of business
• Solicits client direction and input; manage client expectations
• Delivers high quality work that exceeds client expectations
• Financial management including pricing, budget management, reconciliation, and billing

• Partners with Account, Creative, Finance, Strategy and Technology counterparts to actively manage an agency book of business
• Identifies and secure agency resources to execute work
• Delivers high quality work that exceeds client expectations
• Drives business value through a prioritized backlog based on the overall strategy and business objectives
• Maps out project dependencies to inform the necessary sequence of work
• Acts as primary liaison between internal stakeholders and internal teams
• Ensures stakeholders are aligned on all major decisions; provide clear instructions and deliverables for agency counterparts
• Responsible for the financial performance of a book of business
• Manages the triangle of scope, budget, and time, weighing priorities according to the needs and objectives of stakeholders
• Lead a project delivery team to guide their day-to-day contributions and ongoing professional development
• Help shape the structure and process of agency and project delivery team initiatives to support future growth
• Participates in setting project delivery strategy

• 10 or more years of experience managing client relationships and work product delivery in a professional services environment
• Experience managing client projects generating a minimum of $10M of revenue in a professional services environment
• Strategic, consultative presence with a problem-solving mentality
• Demonstrated experience delivering technology-based solutions
• Advanced project management skill set (processes and tools) including Agile
• Strong financial acumen including ability to scope work, manage budgets and billing 
• Demonstrated ability to drive financial outcomes for the agency
• Experience in pharmaceutical or healthcare marketing is preferred
• Prior experience managing staff with an interest in coaching and growing talent
• Effective communicator with internal and external clients

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