Full-Time Senior Engagement Manager

Overview: At Excella, Program Managers (Engagement Managers) are delivery leaders that guide engagement teams to deliver solutions for our clients across the National Security and Federal Health and Civilian markets. They leverage a blend of project and people leadership and technical expertise to ensure the successful execution of projects of varying complexities and sizes.

Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for stakeholders, managing relationships to ensure clear communication of delivery expectations, milestones, and risks. Maintain successful delivery performance measured by client satisfaction, deliverable acceptance, and Contractor Performance Assessment Reports (CPARS). Provide programmatic recommendations to clients and stakeholders.
• Technical Delivery: Oversee all aspects of project delivery, ensuring quality and timeliness. Guide the technical delivery process, ensuring solutions align with client needs and expectations. Communicate and gain stakeholder buy-in for people, tools, and budget to achieve scope. Create, maintain, and communicate detailed schedules with milestones, deadlines, and dependencies. Manage subcontracts and partner relationships.
• Team Leadership: Foster a positive team culture that drives performance and supports employee retention. Manage team dynamics to ensure a collaborative and productive environment. Drive team member engagement and support employee careers through people leadership, performance management, and career development. Maintain a workforce plan for engagements including recruitment, talent, and succession planning. Proactively lead performance management, including praise, rewards, and improvements for team members.
• Financial Management: Develop and maintain accurate revenue forecasts. Monitor and optimize contract burn rate to ensure financial sustainability. Meet or exceed established margin goals by effectively managing costs and increasing operational efficiency.
• Account Growth: Identify and capitalize on opportunities to expand client accounts by delivering value, building trust, and identifying new client challenges aligned to Excella’s capabilities. Establish and maintain strategic relationships with clients, contracting officers, and partners.

Qualifications:

• Active Project Management Professional (PMP) Certification
• 10+ years of experience in software or analytics enterprise-scale production systems
• 3+ years of experience as a software delivery manager, technical lead, or technical manager
• 3+ years of supervisory experience
• 1+ year of experience working on a software or analytics systems development project leveraging Microsoft’s Azure cloud services
• Ability to independently drive teams to successfully deliver new software and analytics solutions
• Experience with traditional IT project management and Agile methodologies
• Exceptional interpersonal and communication skills (verbal, written, and presentation) with recent experience presenting project or technical information to executive-level clients

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