Full-Time Senior Engagement Manager

What you get to do in this role: The Principal Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results.

• The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
• Understand the goals and align the deliverables accordingly.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
• Be the single contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
• Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Experience driving complex issues through analysis and resolution
• Experience working collaboratively

What is the last date for applying to the job?

Which countries are accepted for this remote job?