Full-Time Senior Engagement Manager

What you get to do in this role: The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results.

• Completes projects following ServiceNow's leading practice methodology, NowCreate.
• Works in collaboration with the customer project team and any involved partner.
• Ensures governance is followed to gain team member support for the project, including risk and issue mitigation.
• Responsible for assembling and leading the ServiceNow resources on the project.
• Manages the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Applies expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
• Identifies gaps between actuals and plan of record, proposing solutions and driving resolutions.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Industry domain expertise in Creativity with comfort running projects independently
• Experience working collaboratively

ServiceNow certifications in aligned workflow FD21

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