Full-Time Senior Engagement Manager, Banking

What you get to do in this role: As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives to add significant value to customers and help the broader organization innovate. Deliverables include implementing new projects and managing/navigating customers during these projects.

Manage cross-functional projects, senior-level business executives, and customers to provide a unique customer experience.

Provide weekly/monthly, quarterly updates to customers and internal executive teams.

Manage each phase of the project and navigate cross-functional teams (internal and external).

Initiate and/or participate in strategic initiatives that impact the tactical approach and influence project direction.

Develop and present the value proposition to the customer as part of the initiative and ongoing collaboration.

Mentor Customer Outcomes or Partner team members to achieve engagement deliverables and promote customer desired results.

Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

To be successful in this role:

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
• Minimum 10 years of high-tech/SaaS industry experience
• 5+ years in Customer Engagement roles
• Prior experience with implementing/supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience (planning, scheduling, monitoring, and stakeholder reporting)
• Experience leading key projects, including strategic customer programs from inception to successful rollout and beyond.
• Strong documentation and presentation skills (creative thinking and hands-on approach)
• Experience with analytics and understanding of metrics/KPIs
• Thought leadership and strategic thinking
• Gather and analyze data to understand decision pros/cons
• Communicate abstract ideas clearly and independently manage complex project objectives
• Excellent negotiation and persuasion skills
• Facilitation skills (leading meetings, reviews, retrospectives)
• Strong customer orientation and ability to anticipate/act
• Active listening to ensure feedback drives initiatives and improvements
• Ability to learn quickly and use tools/systems/processes
• Critical thinking and ability to assimilate new information strategically
• BS/BA degree in computer science, engineering, or related discipline (preferred)
• Travel up to 50%

What is the last date for applying to the job?

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