Full-Time Senior Genesys Cloud CX Business Analyst
Miratech is hiring a remote Full-Time Senior Genesys Cloud CX Business Analyst. The career level for this job opening is Experienced and is accepting Toronto, Canada based applicants remotely. Read complete job description before applying.
Miratech
Job Title
Senior Genesys Cloud CX Business Analyst
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Toronto, Canada
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Job Details
The Senior Genesys Cloud CX Business Analyst will play a key role in a large Genesys Cloud CX environment. This is a technically-oriented role requiring a deep understanding of Genesys Architect and Genesys Cloud CX. The specialist will act as both business analyst and solution architect.
Responsibilities:
- Conduct workshops and interviews with business users and stakeholders.
- Translate business objectives into specifications.
- Design or review call flows and routing logic in Genesys Cloud CX.
- Prepare functional, system, and process documentation.
- Support solution design, validation, and user acceptance testing.
- Collaborate with Functional Analysts, Software Engineers, and Change Managers.
- Provide guidance on Genesys Cloud CX best practices.
Proven 5+ years of experience as a Business Analyst or Solution Architect. Strong technical knowledge of Genesys Cloud CX platform. Ability to translate business needs into technical designs. Excellent analytical, communication, and documentation skills. Understanding of contact center KPIs, customer journey mapping, and CX optimization. Experience in agile environments and stakeholder management. Ability to manage multiple priorities and work across global teams.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Genesys Cloud CX Business Analyst at Miratech is
25th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Toronto, Canada
] applicants. .
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