Full-Time Senior Global Program Manager

In this role, you will serve as the central point of coordination for a global cross-functional team of internal and external stakeholders. Your responsibilities will evolve and expand over time.

Initially, you will be responsible for leading a large-scale services and systems integration with a major retailer’s US, Canadian and European operations. As the program owner, you will be accountable for all facets of program planning, execution and delivery, and you will manage all internal and external stakeholder communications and expectations.

Upon successful completion of the program's end-to-end implementation and its transition to live status across all geographies, your responsibilities will shift to managing program strategy and operations.

In this capacity, you will manage and be accountable for program performance across all regions, ensure consistent delivery of program SLAs, and collaborate with internal and external stakeholders to identify and execute program optimization and growth initiatives.

In this high-visibility role, you will be the retailer’s primary point of contact throughout the program lifecycle and you will collaborate closely with the internal PMO, Marketing, Customer Experience, Supply Chain, Finance, Product and Engineering teams to implement and manage the program.

Responsibilities Include:

1. Lead and manage systems and services integration across multiple regions from inception to completion, ensuring alignment with organizational goals and business priorities.
2. Develop comprehensive program roadmaps and schedules, ensuring efficient resource allocation and on-time delivery.
3. Define program objectives, scope, and key performance indicators (KPIs) in collaboration with stakeholders.
4. Serve as the primary point of contact for all internal and external program stakeholders.
5. Foster strong relationships with cross-functional teams and external partners, ensuring effective collaboration and communication throughout the program lifecycle.
6. Manage and align the expectations of stakeholders, ensuring clear communication on program status, risks, and dependencies.
7. Identify, assess, and mitigate risks and issues that could impact the successful delivery of the program.
8. Establish and track KPIs to monitor the program’s progress and ensure alignment with defined goals and objectives.
9. Ensure continuous tracking and reporting of program performance, including cost, schedule, and quality metrics.
10. Develop a change management plan to ensure a smooth transition.
11. Manage and support post-integration activities.
12. Oversee and manage the daily operations of the program.
13. Continuously assess the program’s performance and effectiveness, providing strategic recommendations for process improvements.
14. Collaborate with the retail partner to identify additional opportunities for optimization and growth.

Skills and Experience:

• Minimum 8-10 years of program management experience, with at least 4 years in a leadership role overseeing large, complex programs.
• Extensive experience managing and executing internal and external partner communications.
• Bachelor's degree in Business Administration, Project Management, Engineering, or a related field.
• Demonstrated success in leading and managing cross-functional teams.

What is the last date for applying to the job?

Which countries are accepted for this remote job?