Full-Time Senior Implementation Manager

About Upstart: Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

The Team: Upstart's Lending Partnerships team is dedicated to providing innovative solutions to lenders by helping households grow, expanding consumer lending, enabling safe lending to more creditworthy borrowers, and delivering a modern, all-digital experience. Our mission is to increase access to capital through strong partnerships with lending institutions.

As a Senior Implementation Manager, you will drive the launch of Upstart solutions with new and existing bank partners and credit unions. This key role to onboarding our lending partners functions as the main point of contact for new clients implementing Upstart personal loans, auto, or other new products, and for existing clients expanding usage of the Upstart Platform.

Position Location: Remote

Time Zone Requirements: This team operates on the East/West Coast time zones.

Travel Requirements: This team has regular onsite collaboration sessions. These occur 3 days per Month at the nearest office as well as quarterly alternating between San Mateo and Columbus.

Impact: Work closely with the Compliance, Legal, Engineering, Operations, and Marketing teams to facilitate and drive a consistent client experience and ensure successful projects and training for new clients.

Responsibilities:

• Understand client's goals, pain points, and Upstart workflows
• Drive and manage new partner implementations
• Confirm customer requirements
• Provide guidance, assistance, and support to clients
• Oversee the handoff process between Implementation and Customer Success
• Understand client pain points and simplify processes
• Gather and communicate client feedback
• Escalate and identify risks

Qualifications:

• 7+ years of experience in software implementation
• Financial services industry experience (banking/insurance/finance) required
• Client and stakeholder management experience
• Adaptability to changing products

Preferred Qualifications:

• AI/ML knowledge
• Consumer lending experience
• Familiarity with product launch methodologies
• PMP certification

Compensation: Competitive compensation, comprehensive benefits.

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