Contractor Senior Invoicing & Collections Manager

OverviewWe are seeking an experienced and dynamic Senior Manager of Invoicing and Collections to lead and transform our invoicing and collections processes. You will collaborate closely with Revenue Operations, Sales, and Accounting teams to enhance efficiency and scalability. This position demands strategic foresight for long-term growth and the ability to execute tactical initiatives effectively. You will be instrumental in identifying process improvements, driving change, and achieving outstanding financial performance.

Key Responsibilities

• Manage the entire invoicing cycle, from preparing invoices to collecting payments.
• Ensure accurate and up-to-date client information related to billing and payments.
• Oversee the invoice process, identifying and resolving inconsistencies or errors.
• Manage the invoice review process prior to sending them electronically to customers.
• Track key billing and collection metrics (write-offs, adjustments, revenue recognition).
• Work closely with Sales and Customer Success to resolve billing issues.
• Identify and implement improvements to the billing process for efficiency and accuracy.
• Provide vision and strategy around automation and process opportunities. Guide and lead billing systems automation.
• Monitor and report on accounts receivable status, aging, and collections activities.
• Provide weekly updates on key metrics to Finance leadership and make data-driven recommendations for improvement.
• Own the end-to-end Sales Tax and VAT compliance process (registration, rate management, tax determination, filings, audits, cross-functional coordination for accurate and timely reporting across jurisdictions).
• Engage with customers to ensure timely payments and resolve escalations.
• Support month-end close processes and financial reporting reviews.
• Assist with internal and external audits, ensuring compliance and accuracy.
• Ensure preparation and delivery of notices and communications regarding delinquent accounts.
• Communicate information changes and delinquent account statuses to leadership.

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