Full-Time Senior IT Systems Engineer

About the Role

Canary Technologies is hiring a Senior IT Systems Engineer to join our Engineering team and enable our next phase of growth. This role requires a strong background in IT systems as we work to improve Canary's systems and processes, in our efforts to scale the company. As an additional perk, you can be fully remote!

Responsibilities

Serve as the primary IT point of contact and an escalation point

Establish working relationships with internal teams to understand, prioritize, and effectively deliver IT support requests and projects

Review and delegate high priority requests as required

Troubleshoot and identify the root cause of complicated software and hardware issues to prevent repetition

Establish processes and metrics to help identify areas of improvement, as well as celebrate the great work being done

Perform hands-on fixes at the desktop level; installing and upgrading software and configuring systems and applications in collaboration with other IT team members

Manage user access related to the onboarding and offboarding of team members

Deliver new hire IT orientation

Develop and contribute to knowledge base articles for end user reference

Manage IT asset inventory and lifecycle management program

Qualifications

Minimum of 6 years of experience in IT systems engineering

Proficiency in system design, implementation, and troubleshooting across various IT environments

Experience in a high growth organization or startup environment

Strong knowledge of server and network infrastructure, including hardware, software, and cloud technologies such as Google Workspace, Google Cloud, Amazon Web Services

Experienced with Apple and Microsoft Windows operating systems, hardware, and software

Previous experience administering identity providers

Previous experience in managing and administering a centralized MDM solution

Continuously improve Canary’s security posture