Full-Time Senior Manager, Engineering & Construction Operational Support

Brightspeed has an exciting opportunity for a Senior Manager of Operational Support to join our rapidly growing team! As the Senior Manager, you will oversee a team responsible for solutioning, developing, and maintaining systems that support the Planning, Engineering and Construction team.

Responsibilities include:

• Lead the technical support team for the Planning, Engineering, and Construction department with a suite of advanced applications.
• Drive advanced technical direction and support for multiple applications within the Planning, Engineering and Construction system stack.
• Balance priorities from complex cross-functional teams while developing innovative system solutions to business challenges.
• Define, document, design, test, and implement strategies to enhance and support Network Systems.
• Support the IT Agile process with strong knowledge of tools like JIRA, SQL, Dashboards, Kanban, queries, etc.
• Lead transformational change within Engineering and Construction leveraging GIS and AI to improve build tools and efficiency.
• Understand, troubleshoot and deliver technical bug resolution requirements to IT and 3rd Party Developers.
• Build and maintain strong cross-functional stakeholder relationships.
• Perform Root Cause Analysis (RCA) post system outage.
• Maintain SOX Compliance through tracking and audits.
• Build technical guidelines for Learning & Development.
• Present program updates/status to leadership and stakeholders.
• Coordinate between the application end-user community, IT partners, and peers.
• Lead by example in creating an environment that encourages open communication.
• Implement and oversee change management strategies.

Skills & Experience:

• Bachelor’s degree in network technology/engineering or relevant professional experience.
• 7+ years’ experience in the Telecom industry.
• Experience managing a technical support team.
• Experience with IT systems requirements & development, agile processes, end-to-end & UAT testing.
• Familiarity with Geospatial databases and software.
• Application-specific experience: IQGeo, JIRS, AMS, BOSS.
• Proficient in Excel, Word and PPT.
• Experience with data visualization tools.
• Demonstrated experience in crisis management.
• Program/Project Management experience.
• Excellent verbal and written communication skills.
• Strong communication and interpersonal skills.
• Excellent organizational skills.
• Decision-making skills coupled with the ability to lead change.
• Ability to motivate others and work under pressure.
• Exceptional analytical and problem-solving skills.

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