Full-Time Senior Manager, Enterprise Systems (Salesforce Platform)

• Lead and mentor the Enterprise Systems team, fostering excellence, accountability, and continuous improvement.
• Manage Salesforce platform ownership (Sales and Service Clouds), ensuring stability, scalability, data integrity, and security.
• Establish and enforce Salesforce best practices across configuration, automation, and governance.
• Drive platform modernization through Flow-first and Lightning-first design principles.
• Partner with the Enterprise Integration team to ensure seamless connectivity and scalable integration patterns.
• Maintain the Salesforce roadmap, reporting progress and platform health to leadership.
• Oversee vendor relationships, user access, and compliance in collaboration with IT Security.
• Translate business priorities into actionable delivery plans, managing backlogs, sprints, and change control processes.
• Deliver measurable improvements in adoption, performance, and automation maturity, aligned to KPIs.
• Champion AI and automation opportunities (e.g., Agentforce) to enhance productivity and user experience.
• Build strong cross-functional partnerships with Sales, Customer Success, Finance, and Operations, ensuring Salesforce solutions meet enterprise needs.

• At least 7+ years of hands-on Salesforce technical experience, with proven success overseeing the administration, optimization, and governance of the Salesforce platform.
• A minimum of 2+ years leading Salesforce platform teams or major cross-cloud initiatives is required.

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• Proven success owning the Salesforce platform, including configuration, security, and release governance.
• Strong understanding of Salesforce architecture, data model, and ecosystem tools.

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