Full-Time Senior Manager, Expert Services

ServiceNow is hiring a remote Full-Time Senior Manager, Expert Services. The career level for this job opening is Senior Manager and is accepting Austin, Texas based applicants remotely. Read complete job description before applying.

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ServiceNow

Job Title

Senior Manager, Expert Services

Posted

Career Level

Full-Time

Career Level

Senior Manager

Locations Accepted

Austin, Texas

Job Details

The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.

What you get to do in this role:
  • Develop and execute the Americas Automation Engine and Platform business plan
  • Support service and product selling motions in the form of accurate delivery scoping and delivery strategy
  • Meet with Customer Leadership to position the use of Expert Services resources
  • Provide business and technical leadership with our Consultants, Customers, and Partners
  • Directly responsible for hiring, ensuring enablement of, developing, and managing high-performing experts
  • Partner with internal teams to support training, enablement, product management, and best practices organizations
  • Promote and drive continuous improvement practices for delivery/engagement materials
  • Maintain and strengthen cross-functional relationships with product teams
  • Collaborate with Service Offerings team to build and maintain a robust service offering catalog for customer consumption
To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI
  • 2+ years of leadership experience in a professional services organization
  • 5+ years of consulting experience for complex, global organizations
  • Services Sales
  • Experience managing professional services forecasting, resourcing, and capacity
  • Experience working within Agile or Scaled Agile frameworks
  • Industry certifications
  • Experience in technical consultative pre-sales environments, scoping and solutioning services engagements and crafting statements of work

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Senior Manager, Expert Services at ServiceNow is 13th of September 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Austin, Texas ] applicants. .

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