Full-Time Senior Manager, Process Optimization & Delivery Excellence

• Enterprise Process Optimization
  Assess current state processes across operations and technology functions to identify gaps, bottlenecks, and improvement opportunities
  Design and implement optimized processes that improve efficiency, reduce cycle time, and enhance quality across program delivery, vendor management, and change initiatives
  Establish process standards, documentation, and governance frameworks that scale across the organization
  Lead process mapping workshops and value stream analysis sessions with cross-functional stakeholders
• Delivery Excellence & Performance Management
  Define and track key performance indicators (KPIs) and metrics that measure operational health, delivery effectiveness, and process maturity
  Build dashboards and reporting mechanisms that provide visibility into process performance and improvement trends
  Conduct root cause analysis on delivery challenges and implement corrective actions
  Drive data-driven decision making through analytics, benchmarking, and trend analysis
• Continuous Improvement & Methodology
  Champion Lean, Six Sigma, Agile, or other continuous improvement methodologies across the organization
  Facilitate kaizen events, process improvement workshops, and retrospectives to foster a culture of continuous learning
  Identify and prioritize improvement initiatives based on business impact, feasibility, and strategic alignment
  Build capability across teams to identify and implement their own process improvements
• Cross-Functional Collaboration
  Partner with Strategic Delivery leadership to optimize program management standards, vendor governance standards, tools, and delivery frameworks
  Provide hands-on program support for strategic initiatives during high-demand periods, using embedded experience to identify real-time optimization opportunities
  Collaborate with vendor governance teams to streamline procurement, onboarding, and performance management processes
  Work with change management and communications teams to ensure process changes are effectively adopted
  Engage with technology leadership to align process improvements with technical architecture and tooling strategies
• Tools, Automation & Scalability
  Evaluate and recommend process automation opportunities and digital workflow tools, considering AI for documentation, AI copilots for productivity and intelligent process mining tools
  Identify opportunities to leverage AI and machine learning to enhance process efficiency, decision-making and predictive analytics
  Partner with technology teams to implement automation solutions that reduce manual effort and human error
  Ensure process documentation is accessible, current, and integrated into knowledge management systems
  Build scalable frameworks that enable repeatable excellence

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