Full-Time Senior Manager, Strategy and Operations

About the Role

• Lead the Consumer Experience team focused on teammate support and strategic DashPass partnership.
• Develop solutions to optimize teammate processes ensuring Consumers receive fast and fair resolutions.
• Create a plan to differentiate the experience for DashPass subscribers.
• Analyze data to explain Consumer satisfaction performance and translate them into actionable plans to hit business OKRs.

You will:

• Shape the vision of the Consumer Experience and key partnerships.
• Drive the Consumer Experience strategy for our membership program.
• Own key business results and present outcomes to leadership.
• Partner with teams within Consumer Experience, and our Product, Engineering, Analytics, and Tools teams.
• Produce, dig into, and use data and insights independently to identify opportunities to optimize Consumer support journey end-to-end.

We're excited about you because…

• You have 8+ years of experience in strategy, management consulting, product, or related; experience in support strategy is a plus.
• You can solve analytical problems quickly, and are experienced in SQL and/or Excel.
• You have a track record of leading cross-functional initiatives, hitting goals, and succeeding in a team environment.
• You have experience as a people manager, leading a team of two or more people.
• You are an owner, meaning you take responsibility for outcomes, have experience being in the driver’s seat, and want to define scope and vision from ambiguous problems.
• You have a bias towards action, are scrappy, and can pivot when you learn new information.
• You can influence and motivate people at all levels across a variety of job functions.

What is the last date for applying to the job?

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