Full-Time Senior Manager, Systems Engineering

As a Senior Manager of Systems Engineering - Mail & Messaging, you will oversee the team responsible for designing, building, and scaling the global mail and messaging infrastructure which serves our customer-facing ServiceNow platform.

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

What you get to do in this role:

• Provide technical oversight for the engineering team and partner with product development on new features and enhancements.
• Work with product and program management to define and communicate the team’s external commitments and roadmap.
• Field responses to escalated external customer issues or concerns and drive to resolution.
• Facilitate engineering team autonomy by assisting with project planning, prioritization, Agile process, and skill development.
• Support growth of engineers via hiring, goal setting, individual development plans, and performance reviews.
• Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews.
• Assess compliance, risks, and vulnerabilities to ensure all systems and baselines are operationally sound, performant at scale, and exceed customer expectations.
• Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination, and implementation timelines.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Solid understanding of systems infrastructure components including hardware platforms, Linux OS, virtualization, containers, public cloud, email routing and deliverability, and message brokers such as Kafka and RabbitMQ.
• Experience with queue-based systems, internet mail protocols (SMTP, POP, etc.), and email deliverability considerations is strongly desired.
• Aptitude for clearly defining problems, collecting data, establishing facts, and drawing conclusions that can inspire action in others.
• Ability to work cross-functionally via level-appropriate communication to build consensus, drive complex.

Basic Qualifications:

• Proven experience leading a software engineering or DevOps-style development and engineering team across a global 24x7 production environment.
• Deep background in Linux systems architecture and engineering on a global scale.

What is the last date for applying to the job?

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