Full-Time Senior Manager, Technical Program Management

What you get to do in this role:Guide and provide direction for employees to meet business outcomes and personal objectives. Create a sense of team to individuals working on disparate initiatives in multiple locations. Drive large cross-functional programs requiring tight execution deadlines while driving improvements and related projects. Be the voice of reason, methodically working through urgent, high-risk situations. Provide leadership and strategic intelligence to streamline current processes and create a vision for the future. Optimize business requirements and marry them with tooling, analytics, and communications initiatives. Create a good customer experience by looking at opportunities to improve our customer touchpoints.To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Deep understanding of enterprise network architecture, data centers, and cloud networking (AWS, Azure, GCP).
• Operates with a high degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within design and our cross-functional partner orgs.
• Excellent leadership and proven people skills.
• Experience delivering and running large-scale programs.
• Strong customer orientation.
• Ability to make decisions quickly and independently, utilizing data and facts to validate those decisions.
• Ability to communicate well at all levels of an organization and across all functions.
• Data analysis capabilities to use data to drive business outcomes and validate solutions.
• A track record of creating meaningful employee and leadership experiences that drive employee job satisfaction.
• A self-driven work ethic and model.
• Agile certification a plus.
• The ability to travel up to 10% of the time.

Basic Qualifications:

• 10+ years experience that includes management and program management.

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits.

Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

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