Full-Time Senior Manager, Technology

Role Description

With minimal direction, provide management for areas of responsibility, setting the direction for operations and change-the-business across technical functional areas or lines of business.

Responsible for knowledge of disparate technology for strategic use throughout the enterprise, possibly including:

• software engineering
• platform system development
• information security
• enterprise architecture
• infrastructure (including data center, network, and telephony)
• Program/Project Management

Provide a platform for continuous improvement and transformation to better meet GTS and business needs.

Provide direction to the team as required.

Inform others of high-level technical impediments spanning across technology areas, businesses, or technology crises; provide updates, and progress in relation to timelines or SLAs, partnering and building a relationship with key stakeholders for planning and execution.

Consistently meet deliverables' target date or within the expected timeframe.

Provide technology functional planning in support of GTS and company direction and overlaying strategies for technical infrastructure, architecture, application systems, and/or related business processes within the technical functional area, and ensure proper functioning and cohesive implementation.

Direct technical daily, quarterly, and annual planning for the group.

Engage team and peers in opportunity identification to further enhance/deliver technology.

Drive and adopt functional change within the technology group and adjacent areas through smaller incremental and step changes.

Engage in reactive and proactive issue identification, problem-solving, and action extending beyond the team.

Active participant in determining or developing best practices for technology functional areas, and technology within the overarching function, possibly including but not limited to:

• software engineering
• platform system development
• information security
• enterprise architecture
• infrastructure (including data center, network, and telephony)

Identify operational and strategic risks; mitigate identified risks.

Remain current on new technology and methods to ensure state-of-the-art and cost-effective solutions to business processes.

Coordinate training to ensure all departmental staff have appropriate skill sets and receive appropriate information/instruction.

Qualifications

Bachelor's degree in related field or equivalent experience.

Minimum of 1 additional year of experience related to the functional area.

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing the performance of direct reports.

In-depth knowledge of the primary technology area.

Strong demonstrated people skills and technical visionary skills.

Prefer experience managing multiple technology functions.

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