Full-Time Senior Operations Manager

• Plan and supervise the operating of the given type of services, while maintaining respective service levels, deadlines, and budgetary limitations.
• Coordinate the service delivery activities, monitor the work progress, and handle emerging problems and conflicts.
• Work in close collaboration with lead service management involved and other connected units, on developing and optimizing processes on priorities.
• Participate in projects, development of new services or on demands.
• Ensure, that changes are implemented, and incidents and problems are handled within the undertaken deadlines and at the contracted service levels.

• Proven experience in IT operations management
• Strong knowledge of ITIL processes (incident, problem, change, service management)
• Agile leadership experience (Scrum Master or similar)
• Excellent stakeholder management & communication skills
• Good technical understanding of Cloud environments (AWS, Azure, GCP), Kubernetes, CI/CD pipelines, observability, and security Application lifecycle management
• Proactive, hands-on leadership style with a focus on ownership and results
• English B2+

• Experience managing hybrid technical teams (DevOps + QA)
• Familiarity with Java application delivery and testing processes
• Background in platform or infrastructure engineering
• ITIL certification and/or Agile certification (Scrum Master, SAFe, etc.)

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