Full-Time Senior Principal Platform Architect - Federal

The Customer Outcomes Platform Architect is an advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform.

This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation, and on-going operations related to of ServiceNow solutions.

What you get to do in this role:

• Developing strong relationships with the c suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey.
• Translate business objectives to outcomes through the visual customer roadmap.
• Interact with customer architecture personnel (enterprise and solution).
• Analyze and translating translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
• To position ServiceNow as the system of action to enable the integrated digital transformation roadmap
• Establish and advise on the technical governance related domains and associated processes
• Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.
• Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients
• Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Define solutions across the platform that align to delivered capabilities

To be successful in this role you have:

• Federal Experience required
• CMA (Certified Master Architect) required
• Consulting Experience
• Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
• 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Fortune 500 or OEM Software or Cloud Company enterprise architect
• Career progression (Technical, Architecture)
• Experience working with functional business leaders to:
• Identify business objectives and develop outcome-focused roadmaps
• Guide large Consulting/SI organizations.
• Large Program Experience
• 5+ years large program experience leading architecture and design
• Enterprise Architecture Experience
• Enterprise or Solution Architect role and/or relevant experience.
• Data modeling, core data design, security, integrations, configuration management
• Cloud Application Technology Experience
• Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
• 1-2 years of ServiceNow Platform Experience is desired but not required
• Cloud platform experience desired
• Familiarity with Enterprise Platforms

Required Competencies:

• Customer Focus
• Translates requirements to Demonstrate value
• Collaborative
• Results Driven
• Cultivates Innovation
• Executive level communication skills
• Consultative perspective
• Thrives in complexity
• Strategic mindset
• Software Development background
• Excellent presentation and communication skills
• Travel up to 50%

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