Full-Time Senior Product Manager - Cloud Infrastructure - Federal

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The Cloud Infrastructure Systems Engineering team at ServiceNow is seeking a Senior Product Manager to help build the products and infrastructure that’s the foundation of the Now Platform – making Work work Better for People.

Role Responsibilities:

• Collect, synthesize, and report data in an easy-to-digest format.
• Work with teams to document current processes and needs and partner with product management in crafting strategic roadmaps and plans.
• Collaborate with engineering teams on ad hoc analysis needs within the department.
• Collect and manage project requirements.
• Support teams with project coordination activities (planning, milestone creation, dependency tracking, issue tracking, statusing, etc.).

Required Skills & Experience:

• Experience leveraging or critically thinking about AI integration in work processes, decision-making, or problem-solving (using AI tools, automating workflows, analyzing AI insights, exploring AI impact).
• 5+ years of product management experience with Data Center and Cloud Infrastructure technologies.
• Ability to adapt and operate in a fast-paced tech organization.
• Strong prioritization skills and discipline to focus on high-impact activities.
• Experience gathering and capturing product requirements and transforming them into technology plans and product roadmaps.
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.

Important Note: We encourage applications even if you don't meet every qualification. We value inclusivity and diverse backgrounds.

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