Full-Time Senior Product Operations Manager

As a Senior Product Operations Manager at SmartRecruiters, you'll ensure optimized, efficient, and scaled product operations, enabling Product Managers and teams to focus on building best-in-class products for customers.

Key Responsibilities:

• Collaborate with Product leadership and R&D to drive improvements and facilitate customer feedback loops.
• Oversee the product tech stack and support the release process.
• Align with Product Marketing and Go-to-Market teams for business alignment and consistent messaging.
• Improve ways of working (e.g., Beta process, Product Discovery).
• Establish and maintain efficient customer feedback loops to inform product development.
• Support the release process, ensuring clear communication to customers about updates.
• Collaborate with cross-functional teams (Product Managers, Engineering, Marketing, Customer Success/Support).
• Optimize communication channels for the Product Team.
• Lead cross-functional projects to optimize product operations and enhance customer experiences.
• Manage key product launches within your domain.
• Oversee product tech stack, ensuring alignment with company technology strategy.
• Maintain detailed records of project activities, feedback, and improvements.
• Create regular reports to communicate progress and results to stakeholders.

Experience: 5+ years of direct experience in both product and project management within a B2B SaaS environment. Strong understanding of product development processes and methodologies, and experience with project and product-related tooling (Productboard, Jira, UserVoice).

Skills & Competencies:

• Strong analytical skills and ability to use data to drive change
• Excellent communication and interpersonal skills
• Outcome-driven mindset and strong problem-solving skills
• Exceptional organizational and multitasking abilities
• Ability to navigate complex systems and challenges
• Passion for staying up-to-date with industry trends and emerging technologies

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