Full-Time Senior Program Manager

• Accountable for ensuring the successful delivery of products and services to assigned clients within the Cotiviti Risk Adjustment Portfolio.
• Produces and manages documents related to client projects, calls, meetings, product specifications, special initiatives, and follow-up.
• Interacts directly with customers to drive client satisfaction and product adoption.
• Fully accountable for ensuring that open issues are managed in a timely manner and that no key milestones are missed.
• Responsible and Accountable for ensuring that the costs/expenses of managing clients are aligned with the anticipated revenue.
• Responsible for tracking and reporting on client contractual SLA’s.
• Accountable for driving the value of our products and solutions within the assigned customer’s account, ensuring the client receives ROI for their investment.
• Identify issues and obstacles that may hinder success and ensure the appropriate Cotiviti resources are working to correct these issues.

• Bachelor's degree is required, Relevant Master’s Degree preferred.
• A minimum of 7 years of health care industry experience with a health plan or vendors of data analytics or claims processing technologies.
• A minimum of 5 years of successful client/program management.
• A minimum of 3-5 years of experience in the Risk Adjustment space.
• Demonstrated experience managing the deliverables of a large client dealing with a broad range of services.
• Ability to foster relationships at the appropriate level within the Client organization and take full accountability for managing client escalations.
• Proven ability to handle stressful situations, multiple tasks, and deadline pressures.
• Outstanding presentation and communication skills.
• Excellent verbal, written, and interpersonal communication skills with strong grammar and writing skills.
• Excellent computer skills in Microsoft Word, Excel, PowerPoint, and Outlook are a must.

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