Full-Time Senior Program Manager, Partner Onboarding
ServiceNow is hiring a remote Full-Time Senior Program Manager, Partner Onboarding. The career level for this job opening is Senior Manager and is accepting Orlando, Florida based applicants remotely. Read complete job description before applying.
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Senior Program Manager, Partner Onboarding
Company: Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
The Team: Come join ServiceNow’s Partner Engagement Team, where our vision is to engage and empower partners to thrive at every stage of their journey. Together, we will lead with simplicity and innovation, delivering extraordinary engagement that transforms how partners connect, learn, and grow.
The Role: The Senior Program Manager, Partner Onboarding will oversee the execution of partner onboarding initiatives, ensuring alignment with strategic goals, timelines, and stakeholder expectations. This role will drive efficiency in the partner onboarding process by integrating AI-powered tools, automation, and process improvements- working and aligning with the many stakeholder groups that touch partner registration and onboarding.
The ideal candidate has experience in enterprise software, partner ecosystems, and project/program management. They thrive in a fast-paced environment, have strong stakeholder management skills, and can translate business objectives into actionable projects.
Key Responsibilities:
- Program Development, Execution & Coordination: Manage onboarding projects from concept to completion, ensuring they meet business objectives and partner needs. Maintain project timelines, milestones, and deliverables, ensuring cross-functional alignment. Serve as the main point of contact for stakeholders, addressing roadblocks and ensuring smooth execution. Setup and run weekly/monthly/quarterly working, operating and steerco meetings.
- Technology & AI Integration: Oversee the implementation of AI-powered learning tools, automation, and process improvements in partner onboarding. Work closely with the Process Mapping Specialist to integrate AI-driven efficiencies in onboarding workflows.
- Measurement & Continuous Improvement: Track project success metrics, including partner engagement, completion rates, and time to value. Collect feedback from partners and internal teams to refine and optimize onboarding initiatives.
Experience Required:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 7-10+ years of experience in program and project management within enterprise software, SaaS, or IT organizations.
- Strong ability to manage multiple projects and drive alignment across cross-functional teams.
- Experience implementing technology-driven solutions to improve operational efficiency.
- Excellent stakeholder management, communication, and problem-solving skills.
- Bachelor's degree required; MBA or advanced degree preferred.
- PMI-PMP certification is a plus.