Full-Time Senior Project Manager

The Senior Project Manager provides coordination and communication, overseeing implementations, rollouts and other projects related to the Epic Electronic Medical Record (EMR) for Community Technology Cooperative (CTC), a subsidiary organization of C3. Main duties will include serving as a liaison between the new health centers joining CTC and the CTC team. A key focus will be supporting the health center aspects of the implementations. Additional duties include creating comprehensive plans for projects with operational and compliance significance, maintaining work schedules, organizing and participating in stakeholder meetings with health center leadership, performing certain administrative functions and activities, and ensuring all deadlines for certain projects are met. The Senior Project Manager reports directly to the Senior Program Manager.

Responsibilities:

• Working with health centers to ensure the system meets their business needs in regards to the project deliverables and timeline
• Organizing resources within the organization and at the health centers
• Maintaining the scope, schedule, and quality of interdepartmental projects as assigned
• Supporting directors in setting clear expectations for analysts, including defining what they should do at each phase of the project
• Working closely with the Senior Program Manager and Directors to coordinate activities
• Ensuring that the health centers are engaged in projects as necessary by managing the Health Center Readiness project plan and regularly meeting with each center
• Supporting directors and analysts by providing guidance on project issues, key success factors of the project, and lessons learned
• Sharing with health centers the positive effects of innovation and system capabilities
• Reinforcing the importance of projects together with health centers and CTC leadership, and providing consistent communication to the analyst team
• Motivating and showing appreciation for the team
• Appropriately matching team member skills to team responsibilities
• Managing projects from an organizational perspective while attending to detailed tasks
• Assisting as a support contact for the health centers
• Identifying and troubleshooting issues, including escalating to the appropriate team members as needed
• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
• Maintaining regular communication with CTC leadership, including participating in weekly project team meetings
• Developing an understanding of health center operational needs to set the direction for the organization s workflows
• Reviewing the status of projects and issues on an ongoing basis with health center and CTC leadership
• Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones
• Owning integrated efforts that span multiple applications (e.g. BCA, Cutover, HODs)

Required Skills:

• Must be able to remain in a stationary position 50-75% of the time
• Demonstrating flexibility with respect to changing end-user business needs
• The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• The ability to communicate information clearly and concisely with project leadership and subject matter experts
• The ability and willingness to learn new software and systems
• Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making his/her point, and repeating information to ensure accuracy
• Seeking, logically examining, and interpreting information from different sources to determine a problem s cause and developing a course of action to resolve the problem and to prevent its recurrence
• The ability to gain trust and establish effective relationships with Epic counterparts
• The ability to persevere in difficult situations, overcome obstacles, and reach high

Desired Other Skills:

• Familiarity with the MassHealth ACO program
• Familiarity with Federally Qualified Health Centers
• Experience with anti-racism activities, and/or lived experience with racism is highly preferred

Qualifications:

• Bachelor s Degree
• 3-5 years of Epic experience in implementations
• PMP certification preferred