Full-Time Senior Project Manager

The Senior Project Manager plays a critical role in delivering exceptional digital workplace solutions for our customers. You’ll be responsible for coordinating and stewarding projects from initiation through delivery ensuring they stay on track, on budget, and aligned with customer goals. As a customer-facing professional, you bring a mix of execution excellence, collaboration, and a service-first mindset.

What You'll Do:

• Steward Project Delivery: Coordinate and oversee the full lifecycle of customer projects from sales handoff through implementation to a successful transition to Customer Success account management.
• Facilitate with Purpose: Support and guide key project meetings including kick-offs, working sessions, and regular check-ins helping to ensure contributors are aligned and informed.
• Drive Communication: Keep both customers and internal teams up to date on project progress, milestones, risks, and blockers. Set clear expectations and ensure transparency throughout the process.
• Collaborate Cross-Functionally: Work across departments to ensure successful project outcomes and a great customer experience.
• Coordinate Across Workstreams: Manage multiple active projects and timelines with a focus on organization, clarity, and adaptability.
• Champion the Customer: Act as the customer’s advocate throughout the process, ensuring their goals are understood and met.
• Stay Curious: Build and maintain strong knowledge of our platform, integrations, implementation framework, and product roadmap.

You'll Be Successful If You Are:

• A clear communicator
• A collaborative team player
• Highly organized
• A calm problem-solver
• Adaptable
• Driven by positive impact

What You Bring:

• 6+ years of hands-on project coordination or project management experience
• Strong written and verbal communication skills
• Comfort working across disciplines and levels of seniority
• Familiarity with tools like Smartsheet, Jira, Slack
• Understanding of agile principles
• Experience working in a remote or distributed team

Bonus If You Have:

• Exposure to intranets, CMS/WCM platforms, enterprise SaaS, or collaboration technologies
• PMP or equivalent certification

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