Full-Time Senior Project Manager – Qualitative

The mission of the Senior Project Manager is to be a communication and relationship liaison between All Global, our clients, and other teams involved in the project’s completion. The Senior Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.

This is the ideal role for someone who has experience in international market research and management of complex projects, with a strong focus on healthcare, fieldwork, and collaboration with all teams involved in the project.

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project.
• Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met
• Project launch execution and analysis, with detailed feedback to clients with a solution approach
• Fieldwork management, delivering timely and high-quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery
• Ensure market research participants have a positive project experience by following sampling practices, ensuring incentive approvals and project queries are handled in timely manner
• Provide to client the agreed deliverables within expected timelines and quality
• Timely & effective communication with clients, ensuring they are kept fully informed on the progress of their projects
• Comply with All Global operating procedures, and ensure all practices and systems follow the ISO Accreditation and All Global policies
• Responsible for guiding and mentoring junior staff

Essential Job functions:

• Maintain regular and punctual attendance
• Work cooperatively with others
• Comply with all company policies and procedures.
• Manage Project Scope and Budget throughout project lifecycle; ensure projects remain profitable
• Manage Project Schedule, ensuring all deliverables are on time
• Provide regular and robust updates to clients on project status

• Taking initiative, Composure, Work Life Balance, Self-Awareness, Career Development
• Effective and appropriate communication, externally with clients and partners and internally with all stakeholders
• Solutions Oriented Analyses problems by gathering and organising all relevant information. Notices discrepancies and inconsistencies in available information.
• Has a solution driven attitude to contribute to All Global clients and panellists satisfaction
• Results and quality orientation
• Follow through on commitments and make sure others do the same

Minimum Experience: Must have 2-3 years’ experience in market research project management, preferably in healthcare

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• Have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
• Willing to work US EST Shift.

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