Full-Time Senior Project Manager (Quantitative/Qualitative)

Business Unit Mission: As a Senior Project Manager, you are the key player on the project. The client will seek your advice, trust your judgment, and value your opinion. You need to be a strong client communicator, organized, methodical, and numerate. You will be ultimately accountable for successful project management and delivery. You will have enthusiasm for your client(s) business, bringing your knowledge and expertise to bear in your management of the projects you are assigned to. You will also need to be a good man-manager, supporting the training and guidance of more junior Project Managers. The role requires a high level of problem-solving, offering solutions to your team, clients, and other departments.

You will also be managing some of the more complex projects yourself, and therefore need to have a very hands-on approach and attitude. In doing so, you are also expected to provide clear goals and direction to the team and lead by example. You are responsible for alerting your line manager of any possible concerns on projects.

The role also expects a great level of independent working and leading by example, as well as establishing strong client relationships. A Senior Project Manager is responsible for relationships between the Operations team and key accounts and should ensure and supervise consistent client excellence across these accounts.

It is also expected for the Senior Project Manager to provide continuous suggestions on improvement and support improve M3 GR's services and offerings.

Essential Duties and Responsibilities:

• Manage qualitative & quantitative projects through the entire project lifecycle, including all aspects of managing clients, partners, and healthcare professional samples.
• Complete project management of quantitative projects.
• Facilitate screening, scheduling, and confirming respondents for TDIs, focus groups, in-person IDIs, online qual interviews, etc., ensuring all respondents are prepared according to client requirements.
• Act quickly to replace no-shows, follow up with late respondents, send last-minute materials, etc., when alerted by client/moderator.
• Setup and testing of survey/screener, monitoring of statistics, managing respondent honoraria, and closing/auditing/invoicing of projects in a technology-based system.
• Work directly with various teams to setup and test survey links and redirects, prepare and send sample, conduct quality/audit checks, manage respondent inquiries and honorarium, and all other components of online research.
• Monitor productivity and quality of data collection to produce regular updates and progress reports on project status.
• Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Provide regular updates and progress reports on recruitment status to meet client needs.
• Proactively identify potential fielding concerns and identify issues when in the field.
• Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies.
• Manage and leverage relationships with vendors, domestic and international, to facilitate accurate and timely deliverables, communications, and issue resolution.
• Manage study profitability by monitoring and accounting for all project costs affecting the budget.
• Provide guidance and mentoring to members of the Market Research Project Management team as needed.

Essential Job Functions:

1. Maintain regular and punctual attendance
2. Work cooperatively with others
3. Comply with all company policies and procedures
4. Communicate (verbally and written) in a timely fashion with clients and internal stakeholders
5. Assess/plan/create project timelines
6. Manage projects through the entire project lifecycle

Outcomes:

• Meet or exceed individual objectives and key results
• Complete objective milestones on time
• Maintain positive client feedback scores
• Independently manage projects and delivery of all deliverables within quoted time frame
• Invoice 6.1 projects per month
• Maintain an average revenue per month of $165,000

Competencies:

• Communication – must be able to communicate with clients and internal stakeholders effectively
• Problem-solving skills
• Must be able to multi-task
• Experience with planning project timelines
• Ability to project estimated fieldwork completion for revenue forecasting

Education and Training Required: Bachelor's degree or equivalent preferred

Knowledge, Skill, Ability:

• The candidate must be a self-motivated individual with exceptional time management, organizational skills, and attention to detail.
• The candidate must have the ability to manage multiple qualitative projects accurately and on time in a fast-paced environment where moving deadlines and other changes often occur in real time. Experience in quantitative project management is preferred.
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have very strong Microsoft Office skills (Excel, Outlook, Word) and be a quick learner of new technologies/software.
• The candidate must have well-developed analytical and problem-solving skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet study-specific and departmental objectives.

Minimum Experience: 5+ years of experience in Market Research. Willing to work in night shifts (US Shift)

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