Full-Time Senior Risk Transformation Analyst - Costa Rica
ServiceNow is hiring a remote Full-Time Senior Risk Transformation Analyst - Costa Rica. The career level for this job opening is Senior Manager and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
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We are seeking a Risk Transformation Lead to drive automation and process improvements for our Audit, Risk, and Control Assurance teams.
In this role, you will:
- Lead technical and process transformation, bridging business needs with internal technology teams
- Own and manage the digital transformation roadmap for our stakeholders, ensuring seamless automation solutions
- Facilitate requirements gathering, process mapping, and customer journey optimization
- Oversee solution deployment, including risk management, change management, and communication
- Collaborate with business, design, engineering, and product teams to enhance digital experiences
- Work within an Agile framework, ensuring successful project execution across teams
- Present recommendations to management to influence long-term digital strategies
- Support user acceptance testing and build proof-of-concept solutions with engineering teams
To be successful in this role you have:
- 5+ years within Technical Program Management, Business Systems Analysis, Business Analysis or an equivalent role with experience working directly with internal customers to drive value realization through automation
- Preferably has experience working with Risk, SOX, Compliance or Internal Audit stakeholders but not required
- Passion for innovation, automation, and process optimization with proven track record of successful delivery
- Strong automation background and business process improvement experiences
- Skilled in investment prioritization for future growth
- Expertise in business analysis, process documentation, gap analysis and translating to technical requirements
- Proven track record in managing complex technical projects
- Comfortable collaborating in cross-functional teams and presenting to management
- Willingness to take on dynamic challenges beyond core responsibilities
- Enjoys developing impactful automation solutions that enhance stakeholder experiences and drives meaningful value
Ideal candidates are innovative, automation-focused, and passionate about improving customer experiences.