Full-Time Senior Service Delivery Manager

This position is key to our journey of growing deeper and broader relationships with our clients, and providing the best environment for our employees to grow and evolve according to their vision and our company’s future needs. Furthermore, you’ll help shape the focus of our team when it comes to investing in and learning technologies that will shape our clients’ future.

To successfully fulfill your role, you must manage the daily financial and delivery dynamics of multiple projects simultaneously, as well as the growth and performance of the teams assigned to them, while fostering strong relationships with clients and stakeholders.

Main Responsibilities:

• Leading multifaceted teams to ensure the achievement of their financial, growth, and delivery goals.
• Informal and functional leadership of team leaders to provide coaching on their activities and responsibilities.
• Providing continuous and regular performance feedback to team members to improve their performance and productivity within the projects.
• Providing support and guidance regarding projects and integrating each project/service within the account’s goals.
• Plan, monitor, and control Delivery’s activities accordingly to accounts’ needs and the team’s capacity.
• Elaborate and provide account status reports according to the client’s and the company’s needs.
• Ensure that projects are organized and executed consistently and that the standards set by us are met.
• Integrate and consolidate top accounts’ financial information with the updates from Team Leads and administrative personnel.
• Shows control and knowledge over each project’s financials and uses it for decision-making activities, focusing on maximizing the project’s revenue and gross margin.
• Interact frequently with appropriate stakeholders (Steering meetings) and provide the CSDO with visibility and accurate information that impacts the client’s business.
• Build yearly business plans with customers and with CSDO.
• Constantly look for opportunities to improve project/account performance, regularly elevating risks/opportunity assessments to CSDO.
• Support the implementation and broad adoption of internal programs such as certifications, soft skill improvement, and training in key technologies, among many others.
• Be able to communicate and manage internal projects with other departments and communicate with C-suite leaders.
• Detect and outline a plan to get ahead of new technology waves that will be used by our clients in the near future or that will disrupt our markets.
• Understand our clients’ technical challenges and find parallelisms between them to spur new marketing campaigns and support sales initiatives.
• Be able to profile our team members’ technical skills and build action plans to elevate their proficiency.
• Visit the different teams and execute team-building activities.
• Accurately record and monitor work hours for multiple projects, ensuring all consulting activities are documented in the designated time-tracking system (Harvest or any other designated tracking tool by Veritas Automata).
• Collaborate with the marketing team to create impactful content and leverage expertise as a Subject Matter Expert (SME) to drive thought leadership and brand visibility.
• The applicant should be open to occasional travel for industry events, conferences, coworking opportunities, and client meetings to represent the company, strengthen relationships, and support business objectives.

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