Full-Time Senior Service Delivery Manager

Key to our growth: This position is essential for deepening client relationships, empowering employee growth, and aligning with company vision. You'll influence team focus on adopting technologies that shape clients' future.

Daily responsibilities: Manage multiple project financials and deliveries, team performance, client and stakeholder relationships.

1. Leading teams: Achieving financial, growth, and delivery targets.
2. Coaching team leaders: Providing guidance and support on activities and responsibilities.
3. Performance feedback: Providing regular feedback to improve team performance and productivity.
4. Project support & integration: Supporting and guiding projects, aligning with account goals.
5. Planning & control: Plan, monitor, and control delivery activities based on account needs.
6. Status reports: Preparing accurate account status reports.
7. Project execution: Ensuring projects are executed consistently with company standards.
8. Financial management: Integrating financial data from top accounts, maximizing project revenue and margin.
9. Stakeholder communication: Frequent interaction with stakeholders, providing CSDO with key information.
10. Business planning: Building yearly business plans with clients and CSDO.
11. Risk/opportunity assessment: Identifying and assessing risks/opportunities to proactively address them.
12. Internal program support: Supporting internal program implementation and adoption.
13. Internal communication: Managing internal projects across departments, communicating with leadership.
14. Future technology identification: Anticipating and planning for emerging client technologies and market disruptions.
15. Client needs analysis: Understanding client technical challenges and aligning to create marketing and sales initiatives.
16. Team skill building: Assessing team technical skills and building action plans for improvement.
17. Team building: Organizing team-building activities.
18. Time tracking: Accurately recording and monitoring work hours using designated time-tracking system.
19. Content creation: Collaborating with the marketing team to create engaging content.

Requirements: Bachelor's degree or higher in relevant field; U.S. visa required for occasional travel; strong experience with North American clients and delivery projects; 10+ years of software/system delivery experience, 4+ years project/team management, 3+ years staff augmentation management, 5+ years as software/system team lead/developer; experience with .NET, React, Oracle, C++, Go, Rust, Node, Kubernetes, CNCF projects; 3+ years with .NET, Microsoft technologies, containers/orchestration technologies, release management, CI/CD; Proficiency in Jira, Aha!, SharePoint, Git, GitHub, GitLab.

Benefits: Remote work environment; opportunities for growth; leading-edge work in digital transformation and automation.

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