Full-Time Senior Site Reliability Engineer

As a Senior Site Reliability Engineer, you will play a crucial role in the development of solutions for our Enterprise platform. You will be developing applications that provide self-service and increased efficiency to a diverse group of internal customers across Cloud Operations, Engineering, Customer Success & Support, and Customer Value Management. When you are successful, you will significantly accelerate the ability of our teams to better serve our customers.

• Leverage automation to increase reliability, availability, and performance of the infrastructure
• Ensuring the services and infrastructures are reliable, fault-tolerant, efficiently scalable and cost-effective
• Evaluate products and technologies in the industry that can be applied to optimize Coupa’s internal processes and workflows, simplify our operations, reduce technical debt, eliminate toil
• Coordinate Incident, Problem, Release and Change Management
• Manage, debug and troubleshoot cloud infrastructure issues, and tools used to support tasks
• Leverage observability and monitoring to make informed decisions
• Participate in an on-call routine and comfortable working in 24x7 environment

• 5-7 years of experience in Cloud Operations Support / SRE
• A critical thinker, resourceful, problem-solver who has a passion for applying technology to make work life better
• Hands on experience with Cloud/SaaS architecture using AWS/ GCP a must
• Hands on experience with Observability and Monitoring (NewRelic, OpenTelemetry, Grafana, Dynatrace, Datadog, etc)
• Hands on experience with Log Parsing tools (Splunk, ELK, etc)
• Hands on with one or more programming languages like Ruby, Python, or any object-oriented programming language or scripting skills
• Experience with SDLC, Agile Practices, Kubernetes, Docker
• Hands-on experience with Terraform and configuration management tools like Chef, Ansible or equivalent.
• Expertise in problem-solving and analyzing global scale distributed systems
• Excellent written and verbal communication skills

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