Full-Time Senior Software Engineer

Join us in bringing joy to customer experience.

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Role purpose

The role of a Senior Software Engineer in the R&D AI Automation Team is to design, develop, and maintain the software solution (Studio) with drag-drop flow builder and execution engine that integrates multiple channels like voice, SMS, and chatbot with the Five9 contact centre voice solution.

The engineer's responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products.

Ultimately, the role contributes to design process for new products and solutions.

How you contribute

• Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.
• Writing high-quality, efficient, and maintainable code that serves the purpose of scaling and tenancy management.
• Should follow coding best practices and contribute to the development of software modules, features, and functionalities.
• Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions.
• Ensure that the development stays on track, milestones are met, and the project aligns with business objectives.
• Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.
• Follows and contributes to processes, documentation, specifications, and APIs.

Skills, competencies and qualifications

• Proficiency in a variety of programming languages, including but not limited to PHP, Javascript, Python or others as required.
• Expertise in server-side technologies, databases (SQL and NoSQL), and back-end frameworks like PHP/Laravel framework.
• Strong experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React.
• Awareness of web security best practices and the ability to implement security measures to protect applications and data.
• A portfolio of past projects showcasing design and full-stack development skills.
• Ability to work independently and as part of a collaborative team.
• Strong commitment to delivering high-quality code and solutions on time and within scope.
• Bachelor’s degree (or equivalent) in relevant discipline.

Desirable

• Experience with Java/SpringBoot.
• Experience with multi-tenanted systems.
• Expertise with Sharding in Mysql, Redis and Mongodb is highly advantageous.
• Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.
• Experience with Google Cloud Platform, Kubernetes, and CI/CD.

Other requirements

This position requires the ability to be On Call.

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