Full-Time Senior Solutions Architect

Senior Solutions Architect at Docker.

Summary: High-impact role working with a team of solution architects to deliver outstanding results for enterprise customers and partners. Ensure customer success with Docker platform and support their business objectives.

Responsibilities:

1. Achieve high customer satisfaction through technical engagement, best practices sharing, issue prevention, and delivering value.
2. Collaborate with Customer Success Managers to support customer success.
3. Discovery: Determine implementation needs and recommend Docker product best practices.
4. Onboarding: Assist clients with Docker product onboarding, integration with existing infrastructure, and IT practices.
5. Present application development topics using Docker products (Docker Desktop).
6. Develop application code for demos and workshops.
7. Present Docker and DevOps topics, demonstrating key features.
8. Address technical questions and escalate critical issues.
9. Conduct virtual/in-person customer meetings.
10. Advocate for product enhancements with Engineering/Product Management.
11. Present to technical executives and directors.
12. Coordinate critical support issues and maintain continuity across teams.
13. Create technical content (presentations, white papers, knowledge base articles, diagrams, demos).
14. Guide customers to sustainable, scalable Docker environments using best practices.

Requirements:

• Experience developing customer collateral for best practice adoption.
• Experience collaborating with internal teams (technical support, product, engineering).
• Experience managing customer relationships (technical and business).
• Experience presenting to small and large audiences (virtual/in-person).
• Experience developing application code and understanding developer challenges.
• Experience with virtualization and cloud services (VMWare, Azure, AWS, GCP).
• Ability to solve technical problems and translate customer feedback for engineering.
• Experience with DevOps concepts and tools (continuous integration, deployment, serverless architecture, DORA metrics).
• Experience with Docker containers and the container ecosystem.
• Experience with Docker Desktop or other Docker products.
• Experience in Linux and Windows administration.
• Experience with WSL2/HyperV.
• Ability to travel to customer locations.
• Experience with infrastructure layers (networking, storage, security, operating systems).

Onboarding: First-in-class experience with equipment setup, swag package, and collaborative training.

Tools: Award-winning sales tools (Salesforce, Gainsight, Looker, Docker).

First 30 days: Proficient in tools and activities for success. Client relationship management.

First 60 days: Support for the CS team, team connection, in-depth product knowledge.

First 90 days: Confident and ready to address customer needs independently, improve messaging/processes.

Diversity: Docker embraces diversity and equal opportunity.

Visa Sponsorship: Not available due to remote nature.

Perks: Freedom/flexibility, home office setup, parental leave, technology stipend, PTO plan, quarterly hackathons, training stipend, equity, Docker swag, medical benefits, retirement, holidays (country-dependent).

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