Full-Time Senior Solutions Delivery Manager
Amperity is hiring a remote Full-Time Senior Solutions Delivery Manager. The career level for this job opening is Senior Manager and is accepting USA based applicants remotely. Read complete job description before applying.
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At Amperity, our AI-powered Customer Data Cloud empowers organizations to delight their customers and create differentiated experiences. Our multi-patented technology helps over 400 leading global brands drive revenue growth and meaningful customer experiences.
We help unlock the value of all of your customer data with simplicity and speed. Our team thrives on curiosity, collaboration, and transparency.
We're looking for talented individuals to help eliminate data bottlenecks and accelerate business impact for innovative companies.
The Role:
Oversee delivery of customer value projects, building to the spirit of value in which the contract was signed, and the details of contractual deliverables. This includes projects for net new customers and ongoing value expansion.
Facilitate accuracy in project scoping and direct seamless customer transitions to the Customer Success team.
Oversee and provide accountability, transparency, and reporting for delivering the value projects across your customer portfolio.
Partner across the Customer Success team to deliver ongoing value for our customers.
Travel responsibilities up to 35%.
Report to the Senior Manager, Solution Delivery.
Interesting Problems:
Manage complex, global, and multi-brand implementations across the customer lifecycle.
Work with late-stage sales prospects to scope services engagements and facilitate seamless transitions to services.
Guide projects to on-budget completion with meticulous project scope management.
Coordinate project tasks, manage timelines, maintain project plans, secure resources, and bring transparency in project status to clients, project sponsors, and senior management.
Manage connecting the right resources (executive and technical) to the right problems, directly participating and ensuring teams deliver the best possible outcomes.
Anticipate project risk to deliverables, dates, and implementation success, using healthy escalation practices.
Be curious about your customers from a strategic perspective, understanding their business, industry, and developing an understanding of Amperity's value proposition to deliver the best possible value delivery & consultative experience.
Be an advocate of your client base across the organization – work with Product, Engineering, Marketing, and Executive Leadership teams to ensure the Amperity service is well-aligned with client needs and goals.
Manage customer relationships, engaging them in value-added activities.
About You:
Minimum 10 years of experience in professional services, managing complex technical implementations, utilizing multiple project methodologies.
Strong grasp of translating technical and functional requirements into project scope.
Deep knowledge of database technologies and data analysis, able to understand and speak with credibility to technical and architecture topics.
Experience in the Martech or AdTech vertical.
Enjoy digging into prospects' pain points and validating issues, driving towards solutions, engaging customer teams and executive leaders.
Experience earning client confidence by understanding their businesses and applying that knowledge to engagements.
Location:
Hybrid work model for employees based in Seattle, WA, and New York, NY, with three days in the office each week.
Fully remote in CA, CO, FL, GA, IL, IN, MA, MN, NJ, OH, OR, and TX.
Compensation:
Base salary: $132,000 - $180,000.
Cash Incentives, Stock Options, Benefits