Full-Time Senior Staff AI Architect
ServiceNow is hiring a remote Full-Time Senior Staff AI Architect. The career level for this job opening is Expert and is accepting West Palm Beach, Florida based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Senior Staff AI Architect
Posted
Career Level
Full-Time
Career Level
Expert
Locations Accepted
West Palm Beach, Florida
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Job Details
The Connected Customer Experience (CCX) team creates consumer-grade digital experiences and products. As a ServiceNow Senior Staff AI Architect you get to build our Connected AI Platform. You will be a senior-level, hands-on architect focused on architecting intelligent, production-ready AI capabilities that power personalization, recommendations, semantic searches and conversational AI across the ServiceNow platform. You will lead the architecture of AI solutions embedded within digital workflows—working at the intersection of product, data, and platform—to transform how users interact with our applications.
- Shape the Future of Intelligent ExperiencesDesign and implement scalable AI/ML systems that enhance personalization, intent recognition, semantic search, and conversational capabilities.
- Build Adaptive, Scalable AI PlatformsDevelop reusable AI services, APIs, and tools that support teams in delivering intelligent, data-driven solutions.
- Provide Technical Insight and Strategic GuidanceCollaborate closely with product, engineering, and platform teams to integrate AI into core workflows and customer experiences.
- Support Responsible and Transparent AIDesign for visibility—enabling performance tracking, feedback loops, and opportunities for continuous improvement.
- 12+ years of experience in AI/ML systems, machine learning architecture, or applied data science, including 3+ years in a senior technical leadership role.
- A track record of delivering production-ready ML systems in areas such as search, NLP, personalization, recommendation, or classification.
- Expertise in ranking models, embeddings, intent recognition, NLU/NLP, and strategies for personalized user experiences.
- Proficiency with machine learning frameworks (e.g., TensorFlow, PyTorch, Hugging Face), orchestration tools (e.g., LangChain), and vector databases (e.g., FAISS, Pinecone, Weaviate).
- Hands-on experience deploying LLMs, crafting prompts, and building RAG systems in production environments.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Staff AI Architect at ServiceNow is
21st of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
West Palm Beach, Florida
] applicants. .
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