Full-Time Senior Staff Engineer, ServiceNow

REQUIREMENTS:

• Experience: 10+ years

• Strong ServiceNow Development experience specializing in Service Portal, HRSD, Integrations.

• Hands-on experience in SPM, CSM, Service Portal, and ITSM module.

• Hands-on experience in ServiceNow integrations with third-party systems.

• Strong understanding of ITIL principles.

• Ability to translate business requirements into technical solutions.

• Provide expertise on all technical questions related to development of ServiceNow in SPM and CSM modules.

• Develop and implement technical solutions and conduct component Integration Tests.

• Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS).

• Work with our ServiceNow team to implement ServiceNow (all modules) across all global locations.

• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.

• Mentoring team members to meet client needs and hold them accountable for high standards of delivery detail.

• Excellent communication and interpersonal skills.

RESPONSIBILITIES:

• Writing and reviewing high-quality code.

• Thoroughly understanding functional requirements and analyzing client needs in the context of the project.

• Envisioning the overall solution for defined functional and non-functional requirements, defining technologies, patterns, and frameworks to realize it.

• Determining and implementing design methodologies and toolsets.

• Enabling application development by coordinating requirements, schedules, and activities.

• Leading/supporting UAT and production rollouts.

• Creating, understanding, and validating WBS and estimated effort for given module/task, justifying it.

• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement.

• Giving constructive feedback to team members and setting clear expectations.

• Helping the team in troubleshooting and resolving complex bugs.

• Developing solutions to any issues raised during code/design review and justifying the decisions.

• Conducting Proof of Concepts (POCs) to ensure suggested designs/technologies meet requirements.

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

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