Full-Time Senior Staff Product Manager, SPM Workflows & Planning

• Design, implement, and manage an integrated work management solution using ServiceNow (SPM/PPM/CWM).
• Build scalable frameworks for managing all levels of work — OKRs, programs, projects, epics, stories, and tasks.
• Establish workflows for capacity planning, resource forecasting, investment planning, and risk alignment.
• Define and maintain flexible data structures and relationships that ensure traceability across initiatives.
• Partner with business and technical stakeholders to evaluate current processes, design new solutions, and drive adoption.
• Define reporting requirements with senior leadership to deliver meaningful insights on investments, risk, services, and operations.
• Drive organizational change management to ensure successful adoption of workflows and tools.
• Support ongoing platform maintenance and scalability as business needs evolve.

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 12+ Years of experience designing and scaling enterprise workflows for companies the same size or larger than ServiceNow
• Experience architecting and configuring enterprise work management solutions (ServiceNow experience required)
• Strong understanding of OKRs, Agile workflows, capacity planning, portfolio management, and investment tracking.
• Proven ability to design scalable data models and business processes.
• Excellent communication and stakeholder engagement skills across both technical and business teams.
• A background in business operations, program management, or enterprise systems is highly desirable.

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