Full-Time Senior Staff Program Manager | Business Operations Support

ServiceNow Security Organization (SSO): The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers.

About the Role: We are seeking a highly organized and results-driven Program Manager to join our Security Business Operations team. This role will directly support security leaders in improving how we track, align, and execute workstreams. By helping to develop OKRs, maintain strategic portfolio management, and support the budgeting process, the Program Manager will enable actionable insights into how our work reduces risk and drives organizational impact.

Key Responsibilities:

1. OKR Development and Alignment: Partner with security leaders to define and refine OKRs; Ensure objectives are measurable, aligned with strategic goals, and tied to actionable work activities; Track progress and accountability for achieving key outcomes.
2. Workstream Coordination and Strategic Portfolio Management: Collaborate with leaders to identify and oversee workstreams, including projects, KTLO activities, epics, and deliverables; Align work activities to OKRs and integrate them into ServiceNow SPM tools for real-time visibility; Ensure workstreams are aligned with risk reduction and organizational impact goals, providing transparency into progress and priorities.
3. Budget and Resource Planning: Assist leaders in prioritizing investment needs and preparing budget requests; Facilitate alignment of resource allocations with strategic objectives and organizational priorities.
4. Process Improvement and Governance: Maintain and enhance frameworks for tracking work, OKR development, and portfolio management; Ensure consistent adoption and provide actionable insights for decision-making.
5. Cross-Functional Collaboration: Identify inefficiencies and implement solutions to improve organizational performance; Foster collaboration across teams to align on priorities and deliverables.

Qualifications:

• 15+ years in program management, business operations, or a related field, preferably within a security or technology environment.
• Skills: Strong organizational and project management skills, experience in workstream tracking, OKR development, resource planning, and process improvement.
• Tools: Familiarity with ServiceNow SPM portfolio management tools.
• Collaboration: Proven ability to partner with senior leaders and cross-functional teams.
• Communication: Excellent verbal and written communication skills, ability to present data and drive alignment.

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