Full-Time Senior Staff Technical Program Manager
ServiceNow is hiring a remote Full-Time Senior Staff Technical Program Manager. The career level for this job opening is Experienced and is accepting Orlando, Florida based applicants remotely. Read complete job description before applying.
This job was posted 1 month ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
ServiceNow
Job Title
Senior Staff Technical Program Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Orlando, Florida
Share
Job Details
Team & Role At ServiceNow, we make the world work better for everyone. Our global Customer Service & Support (CSS) team is at the heart of that mission.
We are seeking a Senior Staff Technical Program Manager to join this high-impact team and drive the execution of our most initiatives. The successful candidate is a proactive leader, always willing to learn and collaborate.
Key Responsibilities:
Program Leadership & Delivery
- Drive large-scale, complex technology and process programs within CSS.
- Drive program execution status across multiple workstreams including oversight of critical program issues, risks, decisions and change requests.
- Develop program charters, scope, milestones, success criteria, and executive reporting.
- Establish an operating rhythm and cadence to align cross-functional stakeholders.
Program Management Execution
- Create program charters that define the scope, objectives and success metrics.
- Define integrated project plans which includes key deliverables from aligned workstreams.
- Anticipate risks, manage dependencies, and blockers creating and maintaining a RIDAC log.
- Partner with the business leaders to define an operational plan to realize benefits.
Stakeholder Engagement
- Influence and collaborate with senior leadership across CSS, Engineering, and IT.
- Prepare executive-level updates showcasing ROI, adoption, and transformation milestones.
- Drive cross-functional alignment by facilitating program reviews, retrospectives, and roadmap prioritization.
Operational Readiness & Change Management
- Ensure processes and solutions are production-ready and embedded into day-to-day operations.
- Partner with Change Management and Enablement to ensure the required training, communications, documentation and other deliverables are in place to drive adoption.
- Institutionalize learnings and best practices across CSS for continuous improvement.
To be successful in this role, you ideally have the following:
- Experience using software to track program progress and track metrics
- Deep intellectual curiosity about the effect of technology on Support organizations
- Confidence presenting to executives and end users
- Ability to manage by influence across internal departments and technical teams
- Fundamental desire to collaborate, innovate and showcase the team’s work over your own
- Blend of technology and AI experience with business acumen
Preferred Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes
- Expertise designing streamlined presentation decks combined with the ability to present with confidence and write without errors
- Experience or understanding of ServiceNow’s products and the Now Platform®, and a commitment to become certified in ServiceNow Administration Fundamentals
Basic Qualifications:
- Bachelor's degree or higher
- 10+ years of experience managing global, cross-functional programs
- 10+ years of experience in Enterprise Support organizations
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Staff Technical Program Manager at ServiceNow is
8th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Orlando, Florida
] applicants. .
Related Jobs You May Like
Rice Carbon Project Developer
Hanoi, Viet Nam
1 day ago
AFOLU Carbon Projects
Digital MRV Systems
DNDC Modeling
SNV
Full-Time
Experienced
Senior IT Project Manager - Applications Carve out
Basel, Switzerland
1 day ago
Application Carve-out
IT Project Management
Pharmaceutical Industry Regulations
Fusion Consulting
Full-Time
Senior Manager
Senior Project Manager
San Diego, CA
1 day ago
Client Relationship
Environmental Consulting
Industrial Hygiene
J.S. Held LLC
Full-Time
Senior Manager
YEAR $120000 - $160000
Project Manager - Steel - Bridge Construction
Claremont, NH
1 day ago
Communication
Customer Relationship Management
Problem-solving
Canam
Full-Time
Experienced
PMO Director
Remote
1 day ago
EDI/B2B Integration
Financial Management
Project Management
CoEnterprise, LLC
Full-Time
Manager
IT Project Manager
Baar, Switzerland
2 days ago
Agile Methodologies
Business Acumen
IT Solutions
SGS
Full-Time
Experienced
PMS Implementation Consultant
Berlin, Germany
2 days ago
Hospitality Experience
PMS Implementation
Project Management
Shiji Group
Full-Time
Experienced
Senior Project Manager
Livermore, CA
2 days ago
Communication
Customer Service
Project Management
REXEL
Full-Time
Senior Manager
YEAR $85000 - $100000
Senior Project Manager
Heredia, Costa Rica
2 days ago
Change Management
CRM Migrations
Project Management
Experian
Full-Time
Manager
Project Manager - Steel - Bridge Construction
Claremont, NH, NH
2 days ago
Communication Skills
Customer Relationship
Problem Solving
Canam
Full-Time
Experienced
Senior Project Manager - Industrial Hygiene
Red Bank, NJ
2 days ago
Client Development
EH&S Consulting
Industrial Hygiene
J.S. Held LLC
Full-Time
Experienced
YEAR $120000 - $160000
Environmental Remediation Project Manager
Westlake Village, CA
2 days ago
Business Development
Client Management
Data Analysis
AECOM
Full-Time
Experienced