Full-Time Senior Technical Program Manager

About Foodsmart: Foodsmart is a telenutrition and foodcare solution that fosters healthier food choices and delivers long-term health outcomes. They guide members on a tailored journey to eating well while saving time and money. They partner with national and regional retailers, making healthier food more accessible. Foodsmart is committed to making nutritious food accessible and affordable for everyone.

About the Role: As a Senior TPM, you will lead multi-team, high-visibility initiatives, owning the intake-to-launch framework and ensuring a clean PDLC→SDLC handoff. You'll drive predictable execution across teams, improving platform reliability, member experience, and population health outcomes.

You Will:

• Own intake → roadmap → launch. Improve governance and artifacts.
• Run the operating cadence. Lead Critical Project Review (CPR), maintain dashboards, surface risks, decisions, and tradeoffs.
• Deliver cross-functional programs. Orchestrate planning, dependency management, and execution across teams.
• Harden reliability & compliance. Partner on SLOs/SLAs, change management, release gates, HIPAA/SOC 2 controls, and incident/postmortems.
• Standardize practices. Implement templates, fields, workflows, and documentation that scale.
• Measure impact. Define KPIs and tie outcomes to member/provider experience and business goals.

You Are: A systems thinker who brings clarity in ambiguity, balances speed with risk, and earns trust across stakeholders.

You Have:

• 5+ years leading large-scale technical programs.
• Experience running executive forums and creating Jira/Confluence dashboards.
• Technical fluency to discuss architecture, services, data pipelines/ML workflows, and APIs.
• Hands-on with Agile/Lean, dependency/risk management, and launch readiness.
• Experience in regulated environments with HIPAA/SOC 2 awareness.

Bonus: Exposure to AWS, Customer.io, Retool, contact center tooling, or analytics/ML platforms.

Tools We Use: Jira, Confluence, Cursor, Smartsheet, Figma, Google Workspace, Loom, AWS, Customer.io, Retool, AWS Connect.

What is the last date for applying to the job?

Which countries are accepted for this remote job?