Full-Time Senior Technical Program Manager / IT Business Partner

• Technical Program Management Excellence
• Lead cross-functional programs spanning Legal, IT, and Information Security domains
• Define scope, success metrics, and roadmaps while overseeing end-to-end execution
• Manage vendor relationships and influence system roadmaps to meet Legal organization needs
• Facilitate technical requirements and maintain well-defined roadmaps with senior stakeholders
• Legal Technology Leadership
• Serve as in-house expert on legal technologies (CLM, document automation, AI tools)
• Collaborate with IT infrastructure, development, and testing teams on releases and upgrades
• Stay current on legal tech trends and vendor roadmaps to inform IT strategy
• Support & Adoption Enablement
• Provide L2/L3 support including onboarding, user provisioning, and workflow troubleshooting
• Lead live demos and training sessions for new technology adoption
• Develop user guides, training materials, and internal documentation
• Drive technology adoption through targeted communications and engagement
• Innovation & Change Management
• Continuously identify automation and innovation opportunities in legal operations
• Track system usage, impact, and satisfaction metrics
• Lead organizational change management initiatives, both tactical and strategic

• 8+ years in legal business consulting, legal technology innovation, or legal managed services
• Strong technical program management with large-scale legal operations projects
• Executive stakeholder relationship management
• Deep knowledge of legal systems (contract management, e-discovery, compliance platforms)
• Legal industry process expertise (regulatory compliance, M&A, IP management, data privacy)
• IT systems administration and L2/L3 business support experience
• Information security acumen and organizational change management skills
• Vendor management and coordination experience
• Education: Bachelor's required; JD, MBA, or Master's preferred
• Relevant Certifications: CLOC/ILTA/ACC, CIPP/CIPM/CIPT, PMP, CISA/CISM/CISSP, Agile, Lean/Six Sigma

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