Full-Time Service Delivery Manager

Service Delivery Manager needed for seamless contract fulfillment, process optimization, and customer relationship management.

Key Responsibilities:

• Act as the main point of contact for stakeholders, ensuring contract fulfillment.
• Oversee planning and forecasting processes.
• Manage customer and partner complaints, especially in strategic and complex projects.
• Coordinate and implement service processes for operational efficiency.
• Handle claim management and risk/security management.
• Prepare and deliver management reports and governance tasks.
• Participate in large-scale projects and independently manage smaller projects.
• Identify and implement optimization opportunities to improve service quality.
• Ensure audit-proof documentation of problem analysis, root cause investigations, and quality checks.
• Oversee root cause analysis (RCA) for major incidents, ensuring proper documentation and process improvements.

Requirements:

• 5+ years of experience in the IT industry with expertise in Service Delivery, Finance, Contract, and Partner Management.
• Strong knowledge of ITIL and Agile methodologies, with a deep understanding of process management.
• Fluent German (C1 level) and strong English proficiency.
• Excellent communication, presentation, and leadership skills.
• Strong organizational abilities, capable of managing multiple projects with shifting priorities.
• Technical expertise in ITIL, SAP, DCS 3.0/FCI, DSM, and ServiceNow.

Important Note: Remote work is only available within Hungary due to European taxation regulations.

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