Full-Time Service Delivery Manager - Azure Gov & GCC High

Own the delivery of fixed‑price cybersecurity enablement projects end-to-end.

Responsibilities:

• Delivery governance: Drive schedule, resources, status, and issue/risk management.
• Quality gates: Enforce SOW clarity, acceptance criteria, and readiness/exit checklists.
• Compliance evidence: Standardize evidence packages.
• Change control: Maintain a visible RAID log; run a disciplined change‑order process.
• Stakeholder comms: Run customer status, executive summaries, and expectation management.
• Handoff to MSP: Transition finished work to SDM—MSP with runbooks, SLAs/OLAs, and monitoring requirements.
• Financial hygiene: Track burn vs. budget, forecast to complete, and project margin using PSA dashboards.
• Standardization: Promote reuse of templates/checklists; capture lessons learned.

Success Metrics:

• On‑time/on‑budget ≥ 90% of projects; margin at/above plan.
• Rework < 5% of hours; clean acceptance with documented evidence.
• Time‑to‑audit‑ready reduced vs. baseline
• CSAT ≥ 4.5/5
• ≥ 33% attach to Managed Services within 90 days of go‑live.

Required Qualifications: 5–7+ years leading technology projects with strong project governance.

Comfortable coordinating work aligned to CMMC L2/NIST 800‑171.

Proficiency with PSA project accounting, status reporting, and executive communication.

Nice to have: Azure/Azure Gov/GCC High exposure; PMP/Prince2; familiarity with automation concepts.

Tools You'll Use: AutoTask PSA, Moovila, Project Management, Automation tools.

What is the last date for applying to the job?

Which countries are accepted for this remote job?