Contractor Service Desk Analyst (1st Line support) - Contract

• Act as a routine contact point, receiving and handling requests for support from internal business users.
• Respond to a broad range of support activities by providing information to fulfil requests or enable incident resolution.
• Provide first line fault investigation and diagnosis, and promptly allocate unresolved issues as appropriate.
• Assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues.
• Assist users in defining their access rights and privileges.
• Perform security administration tasks and resolve security administration issues.
• Investigate minor security breaches in accordance with established procedures.
• Contribute to the creation of support documentation

• Experience with Microsoft Office suite.
• Excellent customer service skills within a technology environment
• Strong written and verbal communication skills.
• Interest in technology and problem-solving.

• Strong attention to detail.
• Self-motivated and eager to learn new skills.
• Excellent organisational and time-management skills.
• Flexible, enthusiastic, and approachable.
• Effective problem-solving and decision-making skills.
• Ability to work under pressure with minimal supervision.
• Professionalism with a focus on customer satisfaction.

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