Full-Time ServiceNow Engagement Lead

The ServiceNow Engagement Lead Business Analyst - CSM/HRSD is responsible for leading, coaching, and mentoring a team of Business Analysts to capture customers’ business processes and desired outcomes across the entire ServiceNow platform.

Your Impact

• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business process and function
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users

Your Experience

• 5-10 years of experience working in a business-related position
• Strong knowledge of business process architecture principles for cloud-based platforms
• Knowledge and exposure to the ServiceNow platform preferred
• Exposure to Technology workflows, such as HRSD and CSM desirable
• Strong written and verbal communication skills
• Ability to assess and mitigate risk
• Strong leadership capabilities
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Ability to deliver a high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change

Education

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS)
• ITIL Foundations

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace.

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