Contractor ServiceNow Functional Analyst

Role: ServiceNow Functional Analyst

Job Type: Contract

Location: Remote

Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• 5+ years of experience as a Functional Analyst, specifically with ServiceNow implementations or similar ITSM platforms.
• Relevant ServiceNow certifications.
• Experience in process improvement methodologies (e.g., ITIL) - beneficial.
• Knowledge of Agile methodologies and project management tools - beneficial.

Required Skills:

• ServiceNow Expertise: Strong understanding of ServiceNow modules, functionalities, and best practices, including ITSM, ITOM, and CMDB.
• Analytical Skills: Excellent analytical and problem-solving abilities to assess business needs and propose effective solutions within the ServiceNow platform.
• Communication: Strong verbal and written communication skills to convey technical concepts to non-technical stakeholders and facilitate collaboration.
• Technical Proficiency: Familiarity with ServiceNow configuration and reporting capabilities, MS Word, Visio, Excel.
• Project Management: Ability to manage multiple priorities and projects, working effectively in a fast-paced environment.

Key Responsibilities:

• Requirements Gathering: Collaborate with business stakeholders to gather and document functional requirements specific to ServiceNow modules.
• Solution Design: Design ServiceNow solutions based on business requirements, ensuring alignment with best practices and organizational goals.
• Process Mapping: Analyze and document existing workflows, identify inefficiencies, and recommend enhancements.
• User Acceptance Testing (UAT): Facilitate and participate in UAT sessions, ensuring configurations meet business needs and are user-friendly.
• Training and Support: Develop training materials and conduct training sessions for end-users.
• Documentation: Maintain comprehensive documentation of business processes, functional specifications, and technical configurations.
• Collaboration: Work closely with technical teams.
• Continuous Improvement: Monitor system performance and gather user feedback to identify opportunities for enhancements.

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